We ship all packages with insurance domestically and internationally.
Priority Shipping within 8-10 Business Days at $12.75 with insurance anywhere in the United States.
Express Shipping within 6-7 Business Days at $28.75 with insurance anywhere in the United States.
Global Priority Shipping 8-10 Business Days at $54.00 US Dollars with insurance internationally.
Global Express Shipping within 6-7 Business Days at $68.00 US Dollars with insurance internationally.
All orders must be made before 12pm Eastern Standard Time to guarantee order arrival.
We believe in customer satisfaction. Our prices are at wholesale prices and allow us to offer refunds on our products. Returns can be applied to all unopened, unused, untied, and untampered hair products within the first seven (7) days of reciept of your order. A 35% restocking fee will be applied to all returns. An exchange can be applied to all unopened, unused, untied, and untampered hair and we'll gladly waive the 35% restock fee for exchanges only within the first seven (7) days. You are responsible for all shipping charges associated with returns and exchanges if the correct items were received.
Products that have been untied, washed, installed, and/or tampered with are not eligible for return or exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product.
We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.
For any other issues concerning exchanges, please feel free to contact us!
Due to important federal laws and health regulations, we adhere to a strict policy with regards to exchanging or return of merchandise. All items sent to us for exchange or return will be inspected thoroughly.
IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, WE WILL NOT ACCEPT ANY REFUNDS OR EXCHANGES for the merchandise. This includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc. If such an item is returned to us, the item will be held for 10 days pending the product inspection and payment of shipping charges to have it returned to them.